A lot of travelers want to get the best possible experience wherever they go. They expect different services and companies to provide a stellar user experience and one way for travel agencies, hotels, and other similar services to do that is to create an
You see, 60% of people actually use travel apps prior to their travels. About 34% of travelers use social media to know the different must-see places, and 54% of people actually find out more information about restaurants through various travel apps like TripAdvisor, for example.
There is now a need for app developers to come up with creative solutions so that travel businesses can get more traction in their respective industries. Today, I am going to go over some benefits that mobile apps offer for travel businesses.
Build a Database of Vendors
In your years in the business, you’ve probably made a shortlist of different partner vendors that can help provide convenience to your customers. You can build a database of quality vendors using your application.
In your app, make sure that you put important information that will help influence them decision of your customers. Include things like comfort, affordability, availability, and even the overall experience.
Track Customer Actions
In the travel industry, it really helps if you can somehow track your customers’ behavior so that you will be able to provide the services that they really need. Fortunately, a mobile application can help with that.
By using machine learning and different algorithms, your mobile app can provide meaningful preferences for airlines, hotels, and so on.
Incorporating a search bar in your app will allow you to track what your customers are usually searching for. Perhaps, they want to know the best value hotels in Chicago or something like that.
It can also help if your application can refer them to destinations based on certain parameters which might include the view, the restaurants, and other tourist attractions.
Improve Customer Support
Since your customer is going to an unfamiliar location, they might need some help getting by. By using your application, your customers can contact you directly so that you can provide timely support to them.
In addition, you can also use your application to give instant updates to your customers, especially if there is a special promotion within the area that they can avail of during that day.
Streamline the Customer Experience
You can make a robust application that includes all of the useful functionalities there is. For instance, you can allow instant booking from within your application so that customers can easily get a hold of the services that they want in one convenient platform. Other noteworthy features that you can add include the ability to check for service availability, as well as save payment information for future transactions, among many
Give Exclusive Offers
Since you are running a travel business, you may have talked with quality vendors for quite some time now. You can collaborate with them so that you can give exclusive offers only to the people who are using your app to get your services.